Post by dano104 on Jun 16, 2004 16:47:04 GMT -5
This is the stupid automated response I received back from dell in reference to my cooling situation.
Dear Dell Customer,Dell's e-mail software interprets your message as a request for help with an overheating problem in your Dell desktop. This response document offers information on that topic. If your message is not about overheating, or you need further assistance or more information, please just click [Reply] to this document, and a Dell e-mail agent will read and answer your message. The processor and power supply fan of a desktop computer should not blow over-heated air. It is extremely important to keep the interior temperature of the case moderate.I. Move the Computer~~~~~~~~~~~~~~~~~~~~~~~~~~~~~If you have your Dell desktop in a computer desk slot or cubby hole, or on the floor, try moving it out onto the desktop where air can circulate freely around it.* Turn the computer off, UNPLUG it and press the power button for a few seconds to discharge residual electrical power.* Let the computer cool down to room temperature before you disconnect all of its external components and move the case.* Re-position the case on a desktop with no direct sunlight or other heat source and plenty of air circulating around it. * Try using the computer again. Does the air from the fans heat up in an ideal environment?If the air stays no more than warm, leave the computer where its fans have a chance to cool it adequately.If the air heats up, turn the computer off, unplug it and discharge it again. Let the system cool down and remove its external components.II. Call Dell Technical Support ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~UNLESS YOU ARE AN EXPERIENCED USER AND FEEL COMFORTABLE TROUBLESHOOTING THIS PROBLEM YOURSELF, DELL WOULD LIKE YOU TO CALL ONE OF OUR SUPPORT LINES AND LET A TECHNICIAN WALK YOU THROUGH DIAGNOSTIC TROUBLESHOOTING.Please have the following ready before you call:* Your Express Service Code. It should be near the Service Tag number. (If your computer has a rounded shield with a silver Dell logo, flip the shield up to find the Service Tag and Express Service numbers.)* A screwdriver with flat and Philips heads for some systems.* A clear working surface * A phone you can use while you are at the computer. * Paper and a pen for notesDell Technical Support Phone Numbers~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Home and Small Business 1-800-247-9252 Large Corporate Accounts 1-800-822-8965Government/Institutions 1-800-234-1490 III. For Experienced Users -- Troubleshoot Overheating~~~~~~~~~~~~~~~~~~~~~~~~~~~~~* Be sure the system is unplugged, drained, and cool.* Remove all external connectors and open the case* Plug the case back in, power the system on and observe the cooling components. * Most Dell systems will not come on if the power supply fan is not spinning. If the fan is making noise, it may not be spinning well enough to cool the system.* Processor shrouds are absolutely necessary for systems that have them. If you removed the shroud, put it back; reseat it firmly. If it won't reseat, do not use this computer until you can get another shroud from Dell. Is the processor cooling fan spinning? If not, try swapping its power connector with the spare. Contact Dell for fan replacement if this does not solve the problem.NOTE: If you have the XPS gaming system, there is a second shroud over the AGP Pro 50 video slot. It is intended to cool the kind of AGP Pro 50 graphics card used by engineers and architects. It is not necessary for the gaming-optimized AGP cards in your XPS, and you can safely remove it if you wish. * Is the metal cooling unit firmly attached to the CPU? Is the CPU firmly seated in its socket? Follow the manual's directions for reseating the cooling unit and CPU assembly. NOTE: If you have the Dimension XPS gaming system, CALL for instructions before you attempt this! Dealing with the cooling assembly of this system is difficult, and the CPU is NOT in a ZIF socket! * Are the ribbon connectors blocking air flow from any of the fans? Fold them and move them out of the way.* If the video card has a fan, is the fan spinning?Try using the computer after you have reseated loose components and cleared ribbon cables out of the way. If the problem persists, and your system is still covered by warranty, contact Dell Technical Support at the appropriate number above for further assistance. Please do not use the system until the overheating problem has been diagnosed and solved. ************************************************************************************************************Original Message Follows:
------------------------*****************************************--- Start customer's original message --- ****************************************** * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * **** This is a feedback Message from the Dell Online Communications Center. *********************************************************************Customer Information:***********************************************Name: Email: dService Tag:eTrack: KMM: ***********************************************System Label: Problem: ComputerOperating System: Windows XPProblem Description:Cpu and system Temperatures are too high for my personal comfort.I would like a different, more high performance cooling solution for my xps tower. Idle cpu temps are in the 53C range, with system temps at 45C. I either need a better cooling solution from dell, or any ideas you guys can offer. Intel says hazardous temps for the 3400mhz are 68C and i'm knocking at its door.***********************************************Sent To: us_support@dell.comReferring URL: 65.195.219.69Date Submitted: 6/16/2004Date Received(K): 6/16/04 03:15:56 PM
Dear Dell Customer,Dell's e-mail software interprets your message as a request for help with an overheating problem in your Dell desktop. This response document offers information on that topic. If your message is not about overheating, or you need further assistance or more information, please just click [Reply] to this document, and a Dell e-mail agent will read and answer your message. The processor and power supply fan of a desktop computer should not blow over-heated air. It is extremely important to keep the interior temperature of the case moderate.I. Move the Computer~~~~~~~~~~~~~~~~~~~~~~~~~~~~~If you have your Dell desktop in a computer desk slot or cubby hole, or on the floor, try moving it out onto the desktop where air can circulate freely around it.* Turn the computer off, UNPLUG it and press the power button for a few seconds to discharge residual electrical power.* Let the computer cool down to room temperature before you disconnect all of its external components and move the case.* Re-position the case on a desktop with no direct sunlight or other heat source and plenty of air circulating around it. * Try using the computer again. Does the air from the fans heat up in an ideal environment?If the air stays no more than warm, leave the computer where its fans have a chance to cool it adequately.If the air heats up, turn the computer off, unplug it and discharge it again. Let the system cool down and remove its external components.II. Call Dell Technical Support ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~UNLESS YOU ARE AN EXPERIENCED USER AND FEEL COMFORTABLE TROUBLESHOOTING THIS PROBLEM YOURSELF, DELL WOULD LIKE YOU TO CALL ONE OF OUR SUPPORT LINES AND LET A TECHNICIAN WALK YOU THROUGH DIAGNOSTIC TROUBLESHOOTING.Please have the following ready before you call:* Your Express Service Code. It should be near the Service Tag number. (If your computer has a rounded shield with a silver Dell logo, flip the shield up to find the Service Tag and Express Service numbers.)* A screwdriver with flat and Philips heads for some systems.* A clear working surface * A phone you can use while you are at the computer. * Paper and a pen for notesDell Technical Support Phone Numbers~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Home and Small Business 1-800-247-9252 Large Corporate Accounts 1-800-822-8965Government/Institutions 1-800-234-1490 III. For Experienced Users -- Troubleshoot Overheating~~~~~~~~~~~~~~~~~~~~~~~~~~~~~* Be sure the system is unplugged, drained, and cool.* Remove all external connectors and open the case* Plug the case back in, power the system on and observe the cooling components. * Most Dell systems will not come on if the power supply fan is not spinning. If the fan is making noise, it may not be spinning well enough to cool the system.* Processor shrouds are absolutely necessary for systems that have them. If you removed the shroud, put it back; reseat it firmly. If it won't reseat, do not use this computer until you can get another shroud from Dell. Is the processor cooling fan spinning? If not, try swapping its power connector with the spare. Contact Dell for fan replacement if this does not solve the problem.NOTE: If you have the XPS gaming system, there is a second shroud over the AGP Pro 50 video slot. It is intended to cool the kind of AGP Pro 50 graphics card used by engineers and architects. It is not necessary for the gaming-optimized AGP cards in your XPS, and you can safely remove it if you wish. * Is the metal cooling unit firmly attached to the CPU? Is the CPU firmly seated in its socket? Follow the manual's directions for reseating the cooling unit and CPU assembly. NOTE: If you have the Dimension XPS gaming system, CALL for instructions before you attempt this! Dealing with the cooling assembly of this system is difficult, and the CPU is NOT in a ZIF socket! * Are the ribbon connectors blocking air flow from any of the fans? Fold them and move them out of the way.* If the video card has a fan, is the fan spinning?Try using the computer after you have reseated loose components and cleared ribbon cables out of the way. If the problem persists, and your system is still covered by warranty, contact Dell Technical Support at the appropriate number above for further assistance. Please do not use the system until the overheating problem has been diagnosed and solved. ************************************************************************************************************Original Message Follows:
------------------------*****************************************--- Start customer's original message --- ****************************************** * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * **** This is a feedback Message from the Dell Online Communications Center. *********************************************************************Customer Information:***********************************************Name: Email: dService Tag:eTrack: KMM: ***********************************************System Label: Problem: ComputerOperating System: Windows XPProblem Description:Cpu and system Temperatures are too high for my personal comfort.I would like a different, more high performance cooling solution for my xps tower. Idle cpu temps are in the 53C range, with system temps at 45C. I either need a better cooling solution from dell, or any ideas you guys can offer. Intel says hazardous temps for the 3400mhz are 68C and i'm knocking at its door.***********************************************Sent To: us_support@dell.comReferring URL: 65.195.219.69Date Submitted: 6/16/2004Date Received(K): 6/16/04 03:15:56 PM